Shipping and Returns Policy
Shipping Policy
- Processing Time: All orders will be processed and shipped within 3 business days from the date of purchase, excluding weekends and holidays. You will receive an email confirmation once your order has been shipped, including tracking information if applicable.
- Shipping Issues: If your order is delayed or you have not received it within the estimated delivery time, please contact our customer service team at info@constancecbd.com for assistance. We will work with the carrier to resolve any issues promptly.
- Damaged or Lost Items: If your order arrives damaged or is lost in transit, please notify us within 5 business days of receipt or the estimated delivery date.
Returns Policy
Due to the sensitive nature of our products, we have specific guidelines regarding returns and exchanges to ensure the safety and satisfaction of our customers. Please carefully review our return policy below:
- No Returns or Exchanges: We do not accept returns or exchanges for any products once they have been delivered, except in cases where the incorrect product was shipped. This policy is in place due to the sensitive nature of the products and their intended use.
- Incorrect Product Delivery: If you receive the wrong product, please contact our customer service team at info@constancecbd.com within 5 business days of delivery. We will verify the mistake and provide instructions for returning the incorrect product.
- Product Use Support: While we do not accept returns, we are committed to ensuring you have a positive experience with our products. If you need assistance with the use or application of any product, our knowledgeable customer support team is available to provide coaching and guidance. Please contact us at info@constancecbd.com for personalized support.
- Refunds: Refunds are only issued in cases where an incorrect product was delivered, and we are unable to provide a suitable replacement. Refunds will be processed within 7-10 business days after we receive the returned incorrect product in its original, unopened condition.
- Product Quality Guarantee: We stand by the quality of our products. If you have concerns about the product’s quality or functionality, please reach out to us, and we will work with you to address your concerns through support and guidance.
- Exceptions: Our return policy does not affect your statutory rights. If the product you receive is defective, damaged, or not as described, you may be entitled to a refund or replacement under applicable consumer protection laws.
- Contact Information: For any questions or concerns regarding shipping, returns, or product use, please contact our customer service team at info@constancecbd.com.